Conditions

The General Terms and Conditions described here apply to every product offered on Cortori and all deliveries. Every order implies acceptance of these sales conditions.

4.1. During this period, the Consumer must handle the products and packaging with care. The product may only be unpacked or used to the extent necessary to determine whether it meets the specifications of the offer. If the products have been used or damaged in any way, the right of withdrawal or dissolution expires.

4.2. To exercise the right of withdrawal, the Customer must inform Cortori (Hellegatstraat 5, 2590 Berlaar, sales@cortori.com via an unequivocal statement (e.g., by post, fax, or email) of their decision to withdraw from the agreement. The Customer may use the attached withdrawal form but is not obliged to do so. 

4.3. When the consumer exercises the right of withdrawal, they must return the product with all delivered accessories and in its original condition and packaging to Cortori, Hellegatstraat 5, 2590 Berlaar, within 14 days after informing Cortori of their decision to withdraw. The consumer must provide proof that the products were returned to Cortori in time, for example, by means of a proof of postal delivery.

4.4. The cost of returning goods is borne by the customer. However, return costs will not be charged if the delivered product or service does not correspond to the description of the offer.

4.5. If you wish to return a package, you can always do so at your own expense and receive a full refund. You can also request a return label from Cortori. This costs:

• €10 – For packages smaller than 150 cm if all other conditions are met.
• €20 – For packages larger than 150 cm if all other conditions are met. These packages must always be returned with UPS. 

You can request the return label by emailing info@cortori.com with your name and order number.

4.6. If the consumer has not returned the delivered products to Cortori within the 14-day period, the purchase is considered final by law.

4.7. If the Customer withdraws from the agreement, Cortori will refund all payments received from the Customer, including standard delivery costs, within a maximum of 14 calendar days after being informed of the Customer's decision to withdraw from the agreement. In sales contracts, Cortori may withhold the refund until all goods have been returned or until the Customer has provided proof of return shipment, whichever occurs first.

 4.8. Any additional costs resulting from the Customer's choice of a different delivery method than the cheapest standard delivery offered by Cortori will not be refunded.

4.9. Cortori will refund the Customer using the same payment method as the original transaction unless the Customer has explicitly agreed otherwise. In any case, the Customer will not incur any fees for such reimbursement.

4.10. Notwithstanding the foregoing, the Consumer cannot invoke the right of withdrawal for agreements concerning:

• The supply of goods or services whose price is subject to fluctuations in the financial market that Cortori cannot control and that may occur within the withdrawal period;
• The supply of goods made to the Customer’s specifications or clearly intended for a specific person;
• The supply of goods that are likely to deteriorate or expire rapidly;
• The supply of sealed goods that are not suitable for return for health or hygiene reasons and whose seal has been broken after delivery;
• The supply of goods that, after delivery, are inseparably mixed with other products by their nature;
• The supply of alcoholic beverages whose price was agreed upon at the time of concluding the sales contract but which can only be delivered after 30 days, and whose actual value depends on market fluctuations that the company cannot control;
• Agreements where the Customer has specifically requested Cortori to visit them for urgent repairs or maintenance;
• The supply of sealed audio or sealed video recordings and sealed computer software, where the seal has been broken after delivery;
• The supply of newspapers, periodicals, or magazines, except for subscriptions to such publications;
• Contracts concluded at a public auction;
• The provision of accommodation other than for residential purposes, transport of goods, car rental services, catering, and services related to leisure activities, if the agreements provide for a specific date or period of execution;
• The supply of digital content that is not delivered on a tangible medium, if execution has begun with the Customer’s prior express consent and provided that the Customer has acknowledged that they thereby lose their right of withdrawal (e.g., downloading music, software);
• Contracts for betting and lottery services.

Article 5. Delivery

5.1. From the moment of delivery, the customer bears the risk. The risk of loss or damage of the ordered goods is also transferred to the buyer from the moment the goods are handed over to the postal service or any other mail-order or transport company.

Ownership is transferred only after full payment of the price by the Customer unless expressly agreed otherwise between the parties. The transport and/or delivery costs are borne by the Buyer unless otherwise expressly agreed in writing between the parties.

5.2. Delivery takes place as soon as possible. The delivery times indicated on the website are only indicative and do not constitute a binding obligation. However, an order must be executed within thirty days from the day following the date on which the Consumer sent their order to the company unless otherwise agreed between the parties or unless the Buyer has been informed of a delay and has acknowledged this notice.

5.3. If delivery is delayed, the customer will be notified and may cancel the order free of charge without judicial intervention, unless the ordered goods have already been shipped or the ordered service has already commenced. However, we are not liable for any compensation for such cancellation. The customer will receive a refund of amounts already paid within thirty days.

5.4. Delivery takes place at the delivery address provided by the Buyer. If the order cannot be delivered to the address provided by the customer, we reserve the right to terminate the agreement by operation of law and without prior notice of default. The customer will be notified of such termination in writing, by telephone, or by email. If an incorrect address is provided, a fixed fee of 30% of the sales price will be charged to the customer.

Article 6. Prices

6.1. The prices listed on the Website are stated in euros and include VAT but exclude shipping costs. The calculation of shipping costs can be consulted at any time at delivery and shipping.

6.2. Prices will not be increased during the offer period and after the order has been placed unless exchange rates and legal measures (e.g., customs duties, taxes, and levies) make this necessary. In this case, the Buyer will be notified in writing.

Article 7. Conformity

7.1. We guarantee that the goods/services comply with the agreement.

7.2. Upon receipt, the Buyer must immediately check the delivered goods for conformity. Any visible defect upon delivery, namely visible damage or a shortage of goods, must be reported to Cortori (Hellegatstraat 5, 2590 Berlaar) in writing and by registered letter within seven days of delivery.

The relevant item must be returned within 14 days of receiving the delivery. The return of goods is subject to our prior written consent. A replacement or refund must be requested. For cost distribution, see supra article 4.4.

7.3. If you are not satisfied with the delivered goods, you can also contact the ODR platform.

Article 8. Payment

8.1.  Placing an order does not imply a payment obligation. If the Customer does not proceed with payment within a period of 10 working days after placing the order, it will be considered as canceled.

8.2. We are in no way liable for any damage resulting from fraud or any unlawful act committed through a bank card or credit card, or any related data of the Buyer by third parties, without prejudice to the Buyer’s right to seek compensation from the latter.

Article 9. Liability

9.1. We are not liable for indirect damages, such as but not limited to: loss of opportunity, emotional damage, loss of income...

9.2. We are not liable for damage to goods, persons, or others caused by improper use of the products. Before using the delivered goods, the buyer must read the instructions and manual provided by the manufacturer or producer.

9.3. Information, images, oral statements, and descriptions regarding all offers and key characteristics of the products provided by phone or email are presented as accurately as possible. Cortori is not liable for any advice provided, printing errors on the website, or technical information provided by suppliers or manufacturers.

9.4. Cortori may include links to other websites that may be of interest or informative for the visitor. These links are purely informative. Cortori is not responsible for the content of the referred website or its use.

9.5. The user of the Website acknowledges that Cortori has the right to interrupt the availability of the website at any time for maintenance or updates.

Article 10. Force Majeure

10.1. We are not liable if we cannot fulfill our obligations to the Buyer due to force majeure. In the event of force majeure, we are released from our obligations to the Buyer.

10.2. "Force majeure" refers to any external cause, as well as any circumstance that reasonably should not be at our risk.

Examples of force majeure include: delays or non-performance by our suppliers regarding foreign goods and primary raw materials, internet disruptions, hacking of the Website, power failures, email service disruptions, technology failures provided by third parties, transportation difficulties, lockouts, general mobilization, state of war or revolution, extreme weather conditions, strikes, government measures, supply chain delays, obstacles in receiving essential fuels for normal production, negligence of suppliers and/or manufacturers, as well as support personnel, staff illness, deficiencies in support or transport means, and all circumstances beyond our control.

10.3. Under no circumstances are we - in case of force majeure - obliged to pay any penalty or compensation.

Article 11. Warranty Provisions

According to the law of September 21, 2004, concerning consumer protection in the sale of consumer goods, consumers have legal rights. This legal warranty is valid from the date of delivery to the first owner. Any commercial warranty does not affect these rights.

To claim the warranty, the Customer must present proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer’s home, the Customer must contact Cortori customer service (info@cortori.com) and return the item at their own expense to Cortori.

Upon identifying a defect, the Customer must notify Cortori as soon as possible. In any case, each defect must be reported within 2 months from its discovery by the Customer. After this period, all rights to repair or replacement expire.

 The warranty never applies to defects resulting from accidents, negligence, falls, improper use of the item against its intended purpose, failure to comply with user instructions or manuals, modifications or alterations to the item, rough handling, poor maintenance, or any other abnormal or incorrect use.

Defects that appear after a period of 6 months following the purchase date, or in some cases delivery, are presumed not to be hidden defects unless proven otherwise by the Customer. 

Article 12. Privacy

Cortori, part of BVBA Lirrco, carefully handles your personal data. We take all measures to ensure the reliability, security, and integrity of the data we collect. The data controller, Cortori complies with (a) until May 24, 2018, the Belgian law of December 8, 1992, regarding the protection of privacy in processing personal data and (b) from May 25, 2018, the European regulation on data protection to use our customers' data for order processing.

Cortori collects and processes personal data in accordance with the instructions and purposes outlined in the privacy policy available on its website.

In case of errors in address, billing, or other personal data, Cortori cannot be held liable for the inability to fulfill its obligations (e.g., delivery or communication). You are responsible for keeping your profile password confidential. If under 18, this website may only be used with parental or guardian consent.
Our company may use consumer information for new purposes not yet outlined in our privacy policy. In such a case, we will contact you before using your data for these new purposes to inform you of changes and allow you to opt-out.

You have the legal right to access and correct your personal data. With proof of identity (copy of ID card), you can request written disclosure of your personal data free of charge through a signed and dated request sent to Cortori, Hellegatstraat 5, 2590 Berlaar. If necessary, you may also request corrections to inaccurate, incomplete, or irrelevant data.

Article 13. Intellectual Property Rights

The content of this site, including brands, logos, designs, data, product or company names, texts, images, etc., is protected by intellectual property rights and belongs to Cortori or rightful third parties. To prevent misuse of our created photos, a compensation of 300 euros per photo will be requested in case of an infringement of intellectual property rights, along with a flat-rate allowance on the obtained income. For the slavish imitation of our texts, we will request a compensation of 100 euros per text.

Article 14. Nullity

The possible nullity of any part of these provisions in no way affects the validity of the entirety of these general terms and conditions.

Article 15. Applicable Law and Competent Court

15.1. Any dispute arising from the distance contract between Cortori and the Buyer or the use of the Website will be exclusively assessed under Belgian law.

15.2. The Belgian courts within the district of Antwerp have exclusive jurisdiction to hear disputes arising from the agreement between Cortori and the Buyer.

Annex 1. Model Withdrawal Form
Dear Customer, this form should only be completed and returned if you wish to withdraw from the contract.

To Cortori, Hellegatstraat 5, 2590 Berlaar sales@cortori.com :

 

I/We (*) hereby notify you that I/we (*) withdraw from our contract concerning the sale of the following goods/provision of the following service (*):

 

Ordered on (*)/Received on (*):

 

Name(s) of consumer(s):

Address of consumer(s):

 

Signature of consumer(s) [only if this form is submitted on paper]:

Date:

 

(*) Delete as appropriate.

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